Frequently asked questions
What form of payment does ust.com accept?
ustgear.com accepts Visa, and MasterCard. All prices and payments are in U.S. dollars. Personal checks and money orders are not accepted at this time.
Can I purchase an international order?
ustgear.com only ships to the continental United States, Alaska and Hawaii.
How can I place an order?
You can place an order through UST™ Shopping Cart. Once your order is submitted, it cannot be changed or modified.
When will I receive my order?
Orders are estimated to arrive within 7 business days of order for standard delivery.
How can I track the status of my order?
After your order is processed, a shipment confirmation email will be sent via your email address with your tracking number that can then be tracked using the corresponding carrier's (UPS or USPS) website.
I received the wrong product, what can I do?
Please contact customer service at 1-877-738-3738
How do I return my order?
Contact our customer service by email support@ustbrands.com or by calling 1-877-738-3738
Do you provide refunds?
We offer a 30 money-back refund on knives only, less shipping and handling.
Is it safe to use my credit card to purchase?
We make every effort to ensure that your ordering information, including your credit card number, is protected while you are on our site. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser. SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of our Web site, can decipher it.
What happens if my credit card does not go through?
If your credit card does not process successfully, your order will not be processed and an error message will be displayed on your screen. If you like, you can try a different credit card.
If you have any questions about an order that you have previously placed such as tracking, returns or changing the order, please email us at support@ustbrands.com
If you need help placing an order, please call 1-877-738-3738. Please leave your name & phone number and we will call between the hours of 9a-5p pacific time monday-friday